What you need to know

Our top tips

To help you get the most from IAS 2021

  • Experiencing login or loading issues?

    If you experience login or loading issues, please clear your browser cache and cookies. This guide https://www.refreshyourcache.com/en/home/ will walk you through the process.

  • Make sure you are using the right browser

    We recommend that you use the latest version of Google Chrome, but you can use other browsers, such as Microsoft Edge, Firefox, Safari and Internet Explorer 11+*.

    We do not recommend Internet Explorer 11+ as some functions, such as the chat, are not fully supported.

  • Getting the best view

    For the best visual experience, please ensure that you zoom out on your web browser to see the full room view.

    If you are using Google Chrome, press Ctrl and – to zoom out.

    For Windows 10, to set screen zoom, right-click on your desktop and select Display settings from the pop-up menu. Zoom can be adjusted in the pop-up window.

  • Need help when on the platform?

    If you need help when logged into the platform, clicking the ”Support” button will allow you to access more comprehensive FAQs. If you cannot find the answer to your question there, our Support team will be happy to help.

    Look for the Support icon on the top-right side of the screen.

For the best IAS 2021 experience

Discover the IAS 2021 conference platform and learn about the most important features to support your virtual conference experience.

FAQs

Yes, registration will remain open throughout the conference. Register here.

Yes, the conference content will be available on the conference platform for registered delegates until Wednesday, 18 August, 10:00 (CEST) and after that, through the Programme on the IAS 2021 website.

The organizers of IAS 2021 are committed to accommodating the needs of individuals with disabilities. For any accessibility-related questions, please contact the IAS 2021 – Accessibility team at [email protected].

You can access the conference platform with any device that can connect to the internet via a browser (desktop, laptop, tablet or smartphone). The experience is fully responsive to any device. If you log in with the same account from a different device, you pick up where you left off. You can log in from different devices; however, you can watch sessions on only one device at a time.

The conference platform is mobile-responsive and automatically formatted to play on most mobile devices. Simply log in on your mobile device. However, as operating system requirements frequently vary, we cannot guarantee compatibility with every mobile device.

Yes. IAS 2021 requires that you are online and logged in to view the content. Also note that you can watch sessions on only one device at a time.

You can access your delegate profile through the top navigation bar in the conference platform.

In your profile, you can update your personal details, upload your photo, select your areas of interest and enter your fields of expertise, profession and the URL of your LinkedIn profile.

In your profile, you can define the time zone you would like to use to browse the platform, as well as update your personal settings. By default, the networking and session engagement features are activated. These features allow you to search for other delegates, have a one-to-one or group chat, chat with delegates in the same session, chat in a booth, schedule video meetings and set visibility when engaging in sessions; they also allow other delegates to add you to their contact list.

You can define the time zone you would like to use to navigate the programme:

– In your profile

– In the calendar view under “View the programme” (accessible via the homepage of the conference platform)

– In the “Live” panel, “Sessions” panel and “Satellites” panel in the purple navigation bar on the left-hand side

The conference platform is designed to be easily accessible for all delegates. To access the platform, you need a device with audio (desktop, laptop, tablet, smartphone) and a stable internet connection.

For the best experience, we recommend that you use the latest version of Google Chrome, but you can use other browsers, such as Microsoft Edge, Firefox, Safari and Internet Explorer 11+. However, we do not recommend Internet Explorer 11+ as some functions, such as the chat, are not fully supported.

For more technical information, please refer to the following table:

Recommended specifications Minimum specifications
Browser Google Chrome
(preferably latest version)
Microsoft Edge, Firefox, Safari and Internet Explorer 11+
(Internet Explorer 11+ is not recommended)
Processor No minimum requirement in processing power
Bandwidth 1.5 – 5 Mbit/sec for high definition video 400kbit/sec for standard definition video
(or lower resolution)
Firewalls By default, all content is accessible without a VPN.
However, we cannot control the default restrictions set by your internet provider or country.
Devices No minimal requirement for devices, but we strongly recommend using a screen that is at least the size of a tablet.
Full functionality Audio (headset, earphones, speakers)

Microphone (headset, earphones, built-in)

Webcam (built-in, external)

Audio (headset, earphones, speakers)

If you experience loading issues, please clear your browser cache and cookies. This guide  https://www.refreshyourcache.com/en/home/ will walk you through the process.

If you need technical assistance, please reach out to our support team via [email protected].

Live sessions:

– Opening, closing and rapporteur sessions​

– Prime sessions ​

– Symposia ​

– Workshops​

– Oral abstract sessions

– Meet the Expert ​

– Satellites

The live programme is shown in the calendar view in the conference platform (click on “View the programme”), as well as the “Live” icon in the purple navigation bar on the left-hand side of the page. You can view the sessions at the scheduled time. All live sessions will be recorded and made available within the following days, and can be accessed via the “Watch replay” function in the calendar view (click on “View the programme” on the Homepage) or the “Sessions” and “Satellites” icons in the purple navigation bar on the left-hand side.

Pre-recorded on-demand content:

– Oral abstract sessions

– E-posters

Oral abstract sessions and e-posters are pre-recorded and available on-demand in the conference platform by clicking on the “Oral abstracts & e-posters” icon in the purple navigation bar on the left-hand side of the page.

All IAS 2021 programme and satellite sessions are running on Channels 1 to 4 in the conference platform.

The Berlin+ channel hosts engaging panel discussions on the HIV response in Germany and across Europe. It also features symposia on COVID-19 treatment and variants, as well as live sessions focusing on the Middle East and North Africa, Latin America and Caribbean and southern Africa regions.

The IAS+ channel hosts the 2021 HIV Cure & Gene Therapy Forum and the 7th Workshop on Children and Adolescents HIV-Exposed and Uninfected. It also features two focused series on stigma and youth, sessions on scaling up U=U and person-centred quality STI and HIV services, and a report back from the UN High-Level Meeting on HIV and AIDS.

The Meet the Expert programme is a brand-new feature this year. Join experts and fellow delegates on a first-come, first-served basis for small, dynamic group discussions on specific themes for 40 minutes in a private meeting room. The Meet the Expert sessions are accessible by clicking on the “Meet the Expert” button on the homepage of the conference platform.

The rapporteur summaries focus on critical issues addressed, important results presented and key recommendations put forward throughout the conference week. Access them by clicking on the “Rapporteur summaries” button on the homepage of the conference platform.

All live sessions will be recorded and made available within the following days, and can be accessed via the “Watch replay” function in the calendar view (click on “View the programme” on the homepage of the conference platform) or the “Sessions” and “Satellites” icons in the purple navigation bar on the left-hand side of the page.

Yes. You can add sessions you don’t want to miss to your agenda by using the “Add to my agenda” in the conference platform.

During a live session

You can submit your questions in the interactive section on the right-hand side of the screen. Speakers will orally answer a selection of all submitted questions at the end of the session.

After a live session

You can send your question to the session speakers or organizer by email: use the “Ask a question” field on the right-hand side of the replay once the recording of the live session becomes available.

How can I engage with authors of oral abstracts and e-posters?

You can reach out to the authors by using the “Ask a question” field on the right-hand side of the recording. You can also rate each presentation and leave a comment.

By default, your details are visible when you post a question or comment for a session, oral abstract or e-poster. If you do not want your details being visible when posting a question or comment for a session, oral abstract or e-poster, you need to deactivate this feature in your personal settings in the conference platform. To do so, access your profile through the top navigation bar and change this feature in your settings accordingly.

No. On-demand or live session content is not available for download.

If session handouts are provided for specific sessions, you can download them through the interactive area on the right-hand side during a live session and through the tabs on top of the recording for replays.

Yes, CME credits can be obtained for participation in the sessions marked with “(CME)” in the session title. Find more information on how to obtain CME credits here.

Advertising of prescription-only medicines or products will be presented during some IAS 2021 satellite sessions and by exhibitors. To ensure compliance with European and international laws regulating the advertising of prescription-only medicines or products to the general public, this content is intended for healthcare professionals and industry representatives only. For more information, please visit the healthcare professional status page.

The conference platform offers exciting opportunities to network with fellow delegates. All networking features are accessible from the Networking Zone in the conference platform. These features allow you to search for delegates, view delegates’ profiles, have one-to-one chats, group chats, session chats, instant video meetings and scheduled video meetings.

To search for a delegate, click on the “Conference Delegates” button in the Networking Zone at the bottom of the conference platform and enter your search criteria. You can search by name, country, organization, area of interest and fields of expertise.

If you would like to engage with delegates in the same live session as you, click on the “Delegates in this session” button in the Networking Zone at the bottom of the screen to see these delegates’ profiles and to start a chat. You have the option of chatting with either everyone in the session or with a specific delegate by clicking on a delegate’s name and “Private message”.

By default, the networking features are activated. If you do not want to engage with other delegates, you need to deactivate the networking features in your profile settings in the conference platform. To do so, access your profile through the top navigation bar and deactivate the networking features under your settings. This will also remove the networking bar at the bottom of your screen.

IAS 2021 remains virtual, but due to the easing of COVID-19 restrictions in Germany, the IAS, with the German AIDS Society (DAIG), will host a two-day in-person meeting in Berlin on 19 and 20 July.

The IAS 2021 Berlin Hub will feature five panel discussions focusing on the HIV response in Germany and neighbouring countries. This programme, which will also be available virtually, can be viewed in the Berlin+ Channel within the online programme.

Attendance at the Berlin Hub is reserved for registered IAS 2021 delegates living in Germany or its neighbouring countries. Eligible delegates will be provided with further information about the Berlin Hub upon registration.

Attendance at the IAS 2021 Berlin Hub is reserved for registered IAS 2021 delegates living in Germany or its neighbouring countries. Eligible delegates will be provided with further information about the Berlin Hub upon registration.

For delegates

All in-person participants must be able to show proof of ONE of the following:
• Current negative PCR test, taken within 72 hours of the start of the Berlin Hub
• Complete COVID-19 vaccination (both doses) at least two weeks before the start of the Berlin Hub
• Proof of a previous COVID-19 infection within the previous six months.

If a delegate is feeling unwell ahead of the Berlin Hub, they are strongly advised not to attend.

At the venue
All in-person participants will be required to sign in on arrival each day and will be assigned a seat. When not seated, participants must wear an FFP2 mask.

Commercial and non-commercial organizations and industry leaders in the HIV sector are exhibiting at IAS 2021. More detailed information is available here.

All delegates who have registered for IAS 2021 will have access to the virtual exhibition through the conference platform.

The exhibition is open from Sunday, 18 July, 10:00 until Wednesday, 21 July, 16:00 (CEST). Booth staffing is at each exhibitor’s discretion.

After the official closing of the conference, the virtual exhibition will remain accessible to delegates until Wednesday, 18 August, 10:00 (CEST). The respective exhibitor will choose the content and interactive features available within each exhibition booth during this time.

Yes. Several tools allow you to interact with exhibitors: text chat, video chat, video room, submit a question via the contact form and schedule a meeting.

The IAS booth can be accessed through the “Visit the IAS Booth” or the “Visit the Exhibition” button on the homepage of the conference platform. In the IAS booth, you will be able to chat with IAS staff and learn more about the IAS’s work, join conversations with IAS Members from around the world, and enjoy special screenings of “It’s a sin”, a popular television miniseries about the early years of the AIDS crisis in the United Kingdom.

Register here. Media registration will remain open throughout IAS 2021.

If you are accredited as media, you can access the media centre through the conference platform by clicking on the “Media centre” button on the homepage or the “Media centre” icon on the top navigation bar.

The media centre will contain information for registered media and provide access to press conferences, press releases, abstract embargo information, contact information and more.

Yes. There will be an opening press conference on Thursday, 15 July, at 15:00-16:00 (CEST). The link to attend the virtual press conference will be sent to registered media via email.

Access the IAS 2021 embargo policy here.

The IAS 2021 logo and brand assets are available to download in the Digital Toolkit available here.

Recommended specifications

For more technical information, please refer to the following table:

Recommended specificationsMinimum specifications
BrowserGoogle Chrome
(preferably latest version)
Microsoft Edge, Firefox, Safari and Internet Explorer 11+
(Internet Explorer 11+ is not recommended)
ProcessorNo minimum requirement in processing power
Bandwidth1.5 – 5 Mbit/sec for high definition video400kbit/sec for standard definition video
(or lower resolution)
FirewallsBy default, all content is accessible without a VPN.
However, we cannot control the default restrictions set by your internet provider or country.
DevicesNo minimal requirement for devices, but we strongly recommend using a screen that is at least the size of a tablet.
Full functionalityAudio (headset, earphones, speakers)

Microphone (headset, earphones, built-in)

Webcam (built-in, external)

Audio (headset, earphones, speakers)